Lagos Continental Loyalty Program

Lagos Continental Loyalty Program is a point based 4 tier program that rewards you the member for being a valued and frequent guest of the Continental Hotels. The Lagos Continental Loyalty program allows you to earn points at any of our properties, these points can be redeemed for exciting choices of reward options.

Joining is easy and free to become a part of this amazing program. Simply visit our Lagos Continental Loyalty program Lagos Continental website and click on “Loyalty & Reward.” Enter your personal information and you immediately become a member and are now on your way to enjoying a world of rewards from free nights to discounts in spa treatments and many more at any of our Continental Hotels. 

Lagos Continental program offers members enticing benefits which include: 

1. Redeeming points for free nights, 
2. Room upgrades 
3. Spa treatments 
4. 48 Hour Guaranteed Room availability, 
5. High Speed Internet in the room 
6. Late Check-out 

Visit our web pages for more.

Members can earn Lagos Continental Loyalty points easily by staying at any of the Continental Hotels participating properties. All you need is to sign up for free and points are automatically awarded to your account after your eligible stay or spend in the Restaurants, Bar, on Laundry and Spa services and Health Club membership.

• An eligible stay is a room booked directly through Lagos Continental Reservations or Lagos Continental website by the member or corporate company. 
• Accommodation booked through Travel agents / Wholesaler bookings will not be eligible for points. 
• In situations where a special offer is running a Member will still earn points on accommodation. 
• Members booked for conferences/events or groups but paying for self will earn points on their stay. 
• Members booked through conferences/events/banquets or Groups and Tours and paid for by third party will not earn points. 

Please refer to our Terms and Conditions on the website for more details.

The points are calculated as revenue spent. 

Can I earn points on other parts of my hotel bill, like the restaurant, spa, or gift shop? 

Yes, a member will earn points on specified services accommodation, Restaurant, Bar, Spa, and Laundry.

A member cannot earn points on events, conferences, weddings or outside catering, or any third-party booking.

Yes! A member can earn points for up to 3 rooms as long as one room is occupied by the member and pays for all the rooms. 

Redemption of points will only be awarded to a Continental member enrolled. Ensure that the email address is attached to the reservation.

We are pleased to offer our members a wide variety of items to redeem with their Continental Loyalty points, including free nights at any of our Continental Hotels, redeeming of restaurant bills, and more. We will be constantly adding new things to our redemption rewards menu.

Just as with varying room rates for each hotel, redemption points will also vary by hotel. Redemption points may increase or decrease depending on slow periods or times of demand. It may take more points to redeem during a busy or peak season. More details on the rewards will be on the website.

A member can easily redeem his/her points by logging into his/her profile on the website and either requesting a stay or choosing the item he/she would like to redeem. Or contact the Continental Loyalty office during normal business hours (8:00 am – 5:00 pm) and our team will be happy to assist! For room reservations, guests must redeem at least 48 hours prior to the desired check-in date.

Continental Loyalty points have no cash value. The points can be redeemed for free nights or Gift items at a Spa or Restaurant offered on our redemption rewards menu.

Can I use my points and pay the rest in cash? Your Continental Loyalty account must have enough points to cover the entire requested redemption stay or night. Members cannot use partial points and part cash for a redemption stay.

No. If you have sufficient points to cover each night, you can book as many free nights as you would like.

No. The card is non- transferrable and strictly personal and can only be used by the registered member whose names appear on the card. The card cannot be loaned to any other person even to a spouse.

No. Points are not transferrable, similarly, benefits aligned on member cards are exclusive to the member whose names appear on the card.

Members can easily contact the Continental Loyalty Customer services office to make changes or cancellations for any Reservations made. Changes or cancellations to Continental redemptions MUST be made five days prior to scheduled arrival or one-night worth of points will be forfeited. Email us at guests.r@thelagoscontinental.com or telephone number +234 1 236 6666 and we will be happy to assist.

This will be managed as a cancellation or amendment provided that the Loyalty team are notified 5 days before the date of utilizing the voucher.

Members can book up to three eligible rooms for the dates and earn points on them. In order to receive points, the member will need to be in-house and pay for all the eligible rooms.

Yes, Continental points will be awarded to guests who join the program within a Month of signing up for the program after they check out of the hotel, they will require to provide a backup bill invoice for the stay. The points for this stay will be backdated.

Yes, upon registration the email unique identifier member has used will automatically register and the member will be asked to create a password to access your account. The email address will be your Continental Loyalty program password ID. Always ensure you use this email address when making reservations.

Our Front Desk and Reservations Team members will be able to see points balance, points awarded in the last 30 days and points redeemed in the last 30 days through the Backend Guest Portal. Though any changes or updates on the Member account can only be made by the member or Continental Loyalty team.

Continental Loyalty members can check their points balance at any time by logging in to their account and accessing the Guest portal and clicking on the preferred icon to verify Stay points or Redeem points.

If you do not see appropriate points awarded to your account within seven business days, please go to missing stays and send email to the Continental services office at guests.r@thelagoscontinental.com or telephone number +234 1 236 6666 and we will follow up.

Please direct all your questions to Continental Loyalty Member Services telephone numbers +234 1 236 6666 or email us at guests.r@thelagoscontinental.com Normal business hours are Monday-Friday from 8:00 am – 5:00 pm. Saturday 9:00 am- 12.00 pm.